A New Frontier for Contemporary Art | Visit our FAQs page for the latest shipping and collections advice.

Frequently Asked Questions

WORLDWIDE SHIPPING

 

We are open for your online orders!  Thank you so much for your custom through this period. International shipping and collections from the gallery will resume on Monday 4th January.

 

 

BREXIT NOTICE - Updated Thursday 31st December 2020.

 

The UK will leave the European Union as of Friday 1st January 2021 –  and as a result some of our tax and shipping policies have changed. If you live in the UK, your buying and shipping experience from Unit Drops will not be affected.

However, if you reside in a country in the EU, there are a couple of things you may need to be aware of:

 

- You will no longer have to pay VAT on your purchases with us.

 

- If applicable, you will be required to pay import on any purchases from us. These charges will not be covered within your order and you will be liable to pay these charges when your work is being processed at customs.

 

-  The shipping of our works may take a little longer than you are used to due to the new customs procedures.

 

If you have any questions regarding the above, please do not hesitate to get in touch at shop@unitdrops.com and we will be more than happy to help.

 

 

COVID-19

 

 

Please be aware that there may be some delays to delivery in your respective country due to Covid-19 issues. Generally however, Shipping couriers are still operating safely and in good time. 

 

At Unit Drops, we have implemented certain measures and restrictions to ensure the safety of those most important to us, our staff and our followers. With this is mind, our shipping can be affected dependent on the localised government restrictions. We will do our utmost to keep our shipping timeline as swift and as uninterrupted as possible, however, certain circumstances will mean that there may be some delays in the dispatch of your order.

If you have any questions regarding our COVID-19 policies please get in touch with the Drops team at shop@unitdrops.com.
  
Take care and stay safe!

 

   

How do we ship your prints?

 

Prints are carefully wrapped in acid-free tissue paper, rolled and packaged in shipping tubes for delivery. Some editions (sculptural or particularly delicate artworks) may necessitate flat-packing or crating. We take great care in packaging the works to ensure each delivery arrives with you safely. 

 

 

How long does shipping usually take?

 

Prints are normally dispatched within 7 days and shipping usually takes between 3 to 5 business days, depending on where you are based. Once your print has been shipped, you will be notified via email that your purchase is on its way and provided with tracking details so can keep an eye out on your piece.

 

If you have any queries regarding a shipment, please get in touch at shop@unitdrops.com and we will be happy to help. 

 

 

Where can I collect my print?

 

If you have opted to collect your print, simply contact us to make an appointment to pick up your new acquisition from Unit London's Mayfair gallery. We kindly request at least 48 hours notice so that we can ensure your print is ready and waiting for you. Unit London is located at 3 Hanover Square and is only a two minute walk from Oxford Circus Tube Station.

 

On arrival, just inform the front desk that you are here to collect your print and they will be happy to help. We strongly recommend calling ahead to double-check opening times which may vary in line with any localised restrictions that may be in place due to COVID-19. Normally, the gallery is open Monday to Saturday from 10am to 6pm.

 

  

Do you take refunds?

 

We do not offer refunds unless there is probable cause for the piece to be returned (eg. damage). If you have purchased a piece from our Apparel range, you will be be able to return the piece and receive a full refund as long as the return is made within two weeks of purchase and that the Apparel piece is returned to us in perfect condition. If you are unsure about our Return policy, please see our Terms and Conditions or get in touch with one of our team at shop@unitdrops.com.

 

 

What if my print is damaged?

 

In the exceptional circumstance that a print is damaged during transit, please contact us immediately at shop@unitdrops.com. We will do our utmost in order to replace your print where circumstances allow or will offer you a full refund for the print. Please note that if your print arrives damaged, you will be asked to provide sufficient evidence; including but not limited to photographic evidence, videos, written accounts, etc. Please note that, if you opt to collect your print from us at the gallery and have signed the Artwork Release Form, you are liable for any future damage to the work. Please see our Damaged Artwork policy on our Terms and Conditions page for more information.

 

 

 

Do you re-release print editions?

 

No - most of our releases are Limited Edition, which means that we do not re-release once they have sold out. We offer a selection of prints which are 'unlimited' in nature, but these are clearly marked as such. If you have any questions or an edition that caught your eye but isn't immediately available to purchase, please get in touch with us and we will do our best to source the work for you.

 

 

 

Are the prints signed by the artist?

 

Yes - all of our prints are signed and numbered by the artist.

 

 

 

Can I request a particular edition number?

 

In order to request a particular edition number, please get in touch with us directly at shop@unitdrops.com before placing your order. Please also be aware that although we will do our best, this may not always be possible.

 

  

 

Can I get my print framed through Unit Drops?

 

Though we do not currently provide framing at the gallery, we work closely with a range of professional framers who will be more than happy to help you get your piece framed! Please get in touch with one of the Drops team at shop@unitdrops.com for a quote. 

 

 

 

Do you provide Certificates of Authenticity with your Artworks?

 

We do not provide Certificates of Authenticity. The artist signature on the piece as well as the invoice provided by the gallery upon purchase of the work is sufficient to confirm the Authenticity of the work. If you have any queries regarding Certificates of Authenticity, please get in touch with our Drops team at shop@unitdrops.com and we will be more than happy to help.

 

 

 

If you have any further questions that haven't been answered on this page please get in touch with our Drops team and we will be more than happy to help.